Privacy Policy
Effective date: July 20, 2026
This Privacy Policy explains how Smart Connected Solutions (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use the SCS-RE mobile application (“SCS-RE” or the “App”).
1. About SCS-RE
SCS-RE is a Dubai real estate research application. It allows users to explore residential areas, review market information, calculate estimated returns, compare scenarios, save selected information, and interact with an AI-powered research assistant.
SCS-RE provides general informational and research tools. It does not provide financial, investment, legal, tax, or real estate brokerage advice.
2. Information we collect
Account information
If you create or use an account, we may collect:
- Your email address
- Account identifiers
- Authentication and session information
Authentication credentials and tokens may be stored securely on your device and processed by our authentication service.
Information you provide
Depending on the features you use, we may process:
- Areas, properties, or opportunities you save
- Information entered into ROI calculations and comparisons
- Questions and messages sent to the AI assistant
- Support requests and feedback you send to us
Please do not submit passwords, payment information, government identifiers, or other sensitive personal information through the AI assistant or support requests.
Device and technical information
We may automatically receive limited technical information needed to operate, secure, and troubleshoot the App, such as:
- Device and operating-system type
- App version
- Network and request information
- Error, diagnostic, security, and service logs
- Approximate timestamps of App activity
3. How we use information
We may use information to:
- Provide and maintain the App
- Authenticate users and manage sessions
- Save and retrieve user-selected information
- Perform calculations and comparisons requested by users
- Generate responses through the AI assistant
- Diagnose errors and improve reliability
- Prevent abuse, fraud, and security incidents
- Respond to support requests and feedback
- Comply with legal obligations
We do not sell personal information or use personal information for third-party advertising.
4. AI assistant
When you use the AI assistant, your messages and relevant conversation context are transmitted to our backend and may be sent to a third-party AI service to generate a response.
AI responses may be inaccurate or incomplete. Do not include confidential, sensitive, or personally identifying information in your messages.
AI requests may be temporarily processed or logged as necessary to operate the service, investigate errors, maintain security, and prevent abuse. Third-party providers may process information under their own terms and privacy policies.
5. Third-party service providers
SCS-RE relies on service providers that process information on our behalf or provide infrastructure used by the App.
| Provider | Purpose |
|---|---|
| Supabase | Authentication, database, and related backend services |
| Render | Backend hosting and application infrastructure |
| Expo | Application build, update, and distribution services |
| AI service providers | Processing questions and generating AI-assisted responses |
| Apple | App Store distribution and related platform services |
These providers may process technical and user-submitted information according to their respective privacy policies and contractual terms.
6. Public real estate information
The App uses real estate market information and public or licensed data sources to provide research features. Information produced by the App may be delayed, incomplete, or inaccurate and should be independently verified.
ROI calculations and projections are estimates based on user input, available data, and assumptions. They are not guarantees of future performance.
7. Data sharing
We may share information:
- With service providers necessary to operate the App
- When you direct or authorize us to do so
- To investigate fraud, abuse, or security threats
- To comply with applicable laws or valid legal requests
- As part of a merger, acquisition, financing, reorganization, or transfer of business assets, subject to appropriate safeguards
We do not sell your personal information.
8. Data retention
We retain personal information only for as long as reasonably necessary to provide the App, maintain security, satisfy legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary according to the type of information and the feature involved. Some information may remain temporarily in backups, security logs, or service-provider systems after deletion.
9. Data security
We use reasonable administrative and technical measures designed to protect information, including encrypted network connections and authentication controls where appropriate.
No electronic transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.
10. Your choices and rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information associated with you
- Request correction of inaccurate information
- Request deletion of your account and associated information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To submit a privacy request, email rohit.sundaram@sconnecteds.com. We may need to verify your identity before completing a request.
11. International processing
Our service providers may process information in countries other than the country where you live. Privacy and data-protection laws in those locations may differ from those in your jurisdiction.
12. Children’s privacy
SCS-RE is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the App, contact us so that we can investigate and take appropriate action.
13. Changes to this policy
We may update this Privacy Policy when our practices, services, or legal obligations change. We will publish the updated policy on this page and revise the effective date above. Where required, we will provide additional notice through the App or another appropriate method.
14. Contact us
For privacy questions, support requests, or data-rights requests, contact:
Smart Connected Solutions
Email:
rohit.sundaram@sconnecteds.com